General terms and conditions of sale

Legal information

This site is published by the NADISTANBULOVE company, a one-person limited liability company (SARL) with a capital of €5000, registered in Istanbul Trade and Companies Register under number 6271031298   , with headquarters at l Caferaga mahallesı  moda bostan sokak Yuvan apartmanı 15/6 Kadıkoy Istanbul Turkıye. The publisher can be contacted by email at the following address: Intra-community VAT number: 6271031298  . This site is hosted by the company Nuxit SAS, headquartered at 400 avenue Roumanille BP 60177 - 06903 Sophia Antipolis.

The publication manager is Nadia DAFRI, legal representative of NADISTANBULOVE.

The following provisions establish the general terms and conditions of sale for the products sold by NADISTANBULOVE on her website at the following address :

The Customer must read these terms and conditions before any order. The general terms and conditions of sale applicable to the user are those in force on the day of their order. NADISTANBULOVE reserves the right to adapt or modify these terms and conditions at any time.

These terms and conditions only affect physical persons, not business customers.


Article 1 - PURPOSE

The products for sale are those described on the site on the day the internet user views the site, subject to available stocks.

The products are presented and described as accurately as possible, to best inform the Customer. If there are any errors in these descriptions the company, NADISTANBULOVE, cannot be held liable. The photos and descriptive texts illustrating the products are not contractual.

It is possible that the materials’ colours and finishes may differ between what you see on the screen and in real life. The products manufactured by hand may feature slight variations.

In any case, in the event a product delivered does not comply with the description on the website, the Customer may exercise their right of withdrawal, or request a replacement product, or request a (full or partial) refund for the invoiced product.

As returns are free-of-charge, it is possible that you may receive a product that was previously returned by another person. Only undamaged and unworn products are accepted, they are carefully checked before being returned to stock.


Article 2 - PRICES

The prices of our products are indicated in euros including all taxes (VAT and other applicable taxes on the day of the order), unless otherwise indicated and excluding processing and delivery fees. 

All orders, wherever they are made, are payable in euros.  The company NADISTANBULOVE reserves the right to modify its prices at any time, but the product will be invoiced per the current price when confirming the order and subject to availability.

PLEASE NOTE: The products remain the property of NADISTANBULOVE until full payment of the price.   As soon as the buyer takes physical possession of the ordered products, the risks of loss or damage to the products are borne by the buyer.


Article 3 - IMPORT DUTY

For orders sent to countries outside Turkey, you are the importer of the product or products concerned. Customs duties or other local taxes or import duties or state taxes may apply. These duties and sums are not the responsibility of NADISTANBULOVE. It is up to you to declare the goods to the authorities concerned and pay the necessary duties in your country. We advise you to inquire about these aspects with your local authorities.


Article 4 - ORDERS

NADISTANBULOVE reserves the right to not register a payment, and to not confirm an order for any reason, particularly in the event of supply problems or in the event of difficulties with the order received. NADISTANBULOVE may in no way be held liable for this.

All orders made via the website constitute your agreement with these general terms and conditions. Confirmation of an order implies unreserved acceptance, without exception, of these general terms and conditions of sale.  


Article 5 - PAYMENT

Confirmation of your order means you are under obligation to pay the indicated price.  

You may pay for your purchases using a card (Visa, MasterCard, debit card, credit card) or your account, via a secure payment service.

When we receive your order, we will place a hold on funds corresponding to the total amount of your order on your Visa, MasterCard, debit or credit card. If the hold placed on your card is authorised by your bank or issuing company, we will debit the amount for the products from your card on sending all or part of the products ordered.

Please note that the act of placing a hold on funds on your card (Visa, MasterCard, credit card, debit card) does not constitute acceptance of your order.  Our contract is only established when we send you an email confirming that we have send all or some of the products in your order.



Any non-professional consumer has a withdrawal period of 14 business days from reception of the products to exercise their right of withdrawal without having to give any reasons or incurring penalties. After these 14 days, the sale is binding and final.

Customer services are available Monday to Friday from 9 am to 5 pm by dialling 0661848588 or by email at the following address: or by post at Caferaga mahallesı  moda bostan sokak Yuvan apartmanı 15/6 Kadıkoy Istanbul Turkıye.

Terms of withdrawal

You can notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, a letter sent by post to Caferaga mahallesı  moda bostan sokak Yuvan apartmanı 15/6 Kadıkoy Istanbul Turkıye or an email to the following address :


Exceptions :

The right of withdrawal cannot be exercised for the following goods :

- goods made to the consumer's specifications or clearly personalized;

- goods likely to deteriorate or expire quickly; 

- goods which have been opened by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

Returning articles

Articles must be returned in their original condition and complete. You must return the goods at the latest 14 days after sending your notice of your withdrawal. In this context, you are liable. Any damage suffered by the product at this time may nullify your right of withdrawal. Return costs are at the Customer’s expense. 

If you exercise your right of withdrawal, the company NADISTANBULOVE will refund the sums paid, within 14 days following written notification of your request and via the same means of payment as that used when ordering. 

NADISTANBULOVE will not offer refunds for articles :

-       until they have been received,

-       if the articles are not in perfect condition for resale,

-       if the article or articles are not returned in the same condition in which you received them with all components.


PLEASE NOTE: Any damaged item about which we received no remarks or express reservations from the customer upon delivery will be refused.



Our products are available as long as they are visible on the website and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

If a product becomes unavailable after placing your order, we will inform you by email. Your order will automatically be cancelled, and your bank account will not be debited.  


Article 8 - DELIVERY

The products will be delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page. In case of delayed shipment, an email will be sent to inform you of any possible consequences regarding the delivery time you were previously given.

For deliveries by an independent carrier, NADISTANBULOVE cannot be held liable for late deliveries due solely to the unavailability of the Customer after several proposals for delivery appointments. 



The products sold comply with current turkish laws. NADISTANBULOVE cannot be held responsible in case of non-respect of the legislation in the country where products are delivered. You must check with the local authorities the possibility of importing or using the products or services you plan to order. 

Furthermore, NADISTANBULOVE cannot be held liable for damage resulting from misuse of the product bought.



The language of this contract is turkish. These terms and conditions of sale are governed by turkish law. In the event of litigation, matters may only be settled in a Turkish court.



All content of the site, including texts, pictures and photos, are and shall remain the exclusive intellectual property of NADISTANBULOVE. It is strictly forbidden to reproduce, exploit, redistribute or reuse for any purpose, even partially, any material from the website whether software, visual or audio. Any simple or hypertext link is strictly forbidden without express written agreement from NADISTANBULOVE and constitutes infringement.


Article 12 - PERSONAL DATA

NADISTANBULOVE collects nominative information and personal data required to handle your order. All this information is processed with the utmost confidentiality.

This information and data is also saved for security reasons, to comply with legal and regulatory requirements. You have the right to access, modify or delete nominative information and personal data about you, directly on the website. 


Article 13 -  ARCHIVING

NADISTANBULOVE will archive purchase orders and invoices on a reliable and durable medium which constitutes a true copy.  The computerised databases of NADISTANBULOVE will be considered by all parties involved as proof of communications, orders, payments and transactions between the parties.






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