Shipping policy

At NADISTANBULOVE, we aim to deliver your orders swiftly and securely. This Shipping Policy explains how we handle the shipping process, including methods, timelines, and costs. Please review this policy carefully.

1. Shipping Provider

We partner with DHL, a globally trusted shipping provider, to ensure your orders are delivered efficiently and safely to your doorstep.

2. Shipping Destinations

We currently ship to most countries worldwide. However, some locations may have restrictions. If you are unsure whether we can ship to your area, please contact us at nadia.dafri@yahoo.fr.

3. Processing Time

• Orders are processed within 1-3 business days after payment is confirmed.
• Please note that processing times may be extended during peak seasons or for custom/personalized items.

4. Estimated Delivery Times

• Domestic Shipping (Turkey): 1-3 business days.
• International Shipping: 5-10 business days, depending on the destination.

Note: Delivery times may vary due to customs processing, weather conditions, or other unforeseen delays beyond our control.

5. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. For large or bulk orders, additional charges may apply.

6. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment on the DHL website.

7. Customs and Import Duties

For international orders, customs duties, taxes, and fees may apply and are the responsibility of the recipient. Please check with your local customs office for more information.

8. Undeliverable Packages

If a package is returned to us due to an incorrect address, refusal to pay customs duties, or failure to collect the package, the customer will be responsible for reshipping fees or refund deductions.

9. Lost or Damaged Shipments

While we work with DHL to provide reliable delivery, rare instances of lost or damaged shipments may occur. If your package is lost or arrives damaged, please contact us at nadia.dafri@yahoo.fr within 48 hours of receipt with your order and tracking details. We will work with DHL to resolve the issue promptly.

10. Contact Us

For questions or concerns regarding shipping, feel free to reach out:

• Email: nadia.dafri@yahoo.fr
• Address: Caferaga Mahallesi, Moda Bostan Sokak, Yuvan Apartmanı 15/6 Kadıköy Istanbul, Turkey

Thank you for shopping with NADISTANBULOVE!